Overview

At HPTEQ, we stand behind the quality of our products and services. This refund policy outlines the terms and conditions under which refunds may be issued for purchases made through our website or directly with our sales team.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met: The product must be in its original condition and packaging. The request must be made within the specified timeframe. Proof of purchase must be provided. The product must not show signs of misuse, damage, or unauthorized modifications.

Timeframe for Refund Requests

Standard Products: Refund requests must be submitted within 30 days of delivery. Custom-Ordered Products: Refund requests must be submitted within 14 days of delivery. Services: Refund requests for services must be submitted within 7 days of service completion.

Non-Refundable Items

The following items are not eligible for refunds: Custom-manufactured products designed to customer specifications. Products that have been installed or used. Clearance or final sale items. Digital downloads or software licenses after activation. Consumable parts that have been opened or used.

How to Request a Refund

To request a refund, please contact our customer service team with your order number and reason for the refund request. Our team will review your request and respond within 2-3 business days. If approved, you will receive instructions for returning the product (if applicable). Once we receive and inspect the returned product, we will process your refund.

Refund Processing Time

Approved refunds will be processed within 5-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for all returns.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or full refund, including shipping costs. Claims for damaged or defective products must be made within 5 days of delivery.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us at: Email: info@hpteq.com